FAQs – Frequently Asked Questions

Do I need a referral?

You must be referred by a doctor for all examinations.  A doctor can book an appointment for you online or over the phone.

Do I need to make an appointment?

For all ultrasound examinations an appointment is required.

What are your hours of business?

Manawatu Ultrasound is open from 9.00 am – 6.00 pm, Monday to Friday.
Some examinations are only performed at specific times of the day, you will be given an appointment time to suit.

What should I wear to my appointment?

You will be advised of any specific requirements at the time of your booking, for example the removal of any jewellery or metal objects which may impair the images.

What happens to my films after my examination?

We no longer produce films for most examinations, as images are now stored digitally. If you wish to obtain a copy of your examination for your own records you may purchase a CD with a copy of your images on it.  We will arrange for your referring doctor to access your images if required.

When will I get the results?

Depending on how your referring doctor receives their reports from us (this may be electronically, by fax or by mail) the results may be available the same day. If not, they are generally available the day following your examination. If your condition requires urgent medical attention, we will advise your doctor immediately.  MRI reports do take a little longer, the results will be with your doctor two days after your examination.

You may ask the Technologist or Sonographer that performs your examination any questions you wish to at the time of your examination.

When will I have to pay an ACC surcharge?

For Ultrasounds performed under ACC a surcharge of $40.00 is charged.  This applies to all ultrasounds under ACC irrespective of whether or not you have a Community Services Card.

These co-payments are charged because the rebates received from ACC do not reflect the costs of performing the examination.

Why do I pay a surcharge for pregnancy scans, I thought maternity care was free?

A surcharge of $50.00 is applied to some pregnancy ultrasounds. We do not charge this for patients who have a Community Services Card and we do not charge it for ultrasounds in the first trimester (the first 12 weeks) of pregnancy. We charge it a maximum of three times per pregnancy, so if you require a series of ultrasounds you will not have to pay the surcharge more than three times.


The demands of obstetric scanning continue to increase with improved technology and pregnancy ultrasounds are often time-consuming and technically difficult examinations to perform.

Can I bring somebody with me for my appointment?

Yes, you can bring support people with you if you wish to. For ultrasound procedures your support person/people may go into the room with you. It is worth remembering that your ultrasound examination is a technical procedure requiring a great deal of concentration from the Sonographer, so consideration from your support people is required.

Do I have to pay my account on the day of my examination?

Our policy is payment on the day of service, if absolutely necessary, pre-arranged deposit and instalments may be accepte.. You should contact our Accounts Administrator in our Accounts Department if you have any account enquiries.

Will you forward my account to my Medical Insurer?

No. If you have a policy which covers your radiology treatment, you are welcome to submit the invoice to your insurer for payment. We will note this on your file so that no action is taken on accounts lodged with your medical insurer, but the responsibility of submitting the account is yours.

Have more questions?

Use our Contact page to contact us by phone or e–mail to answer any questions you may have.